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adesso BLOG
26.07.2024 By Ingo Gregus
AI as a flux compensator for the customer journey (Part 2)
In the first part of my blog post, I focussed on the general opportunities and challenges of AI as well as specific applications of generative AI. The second part deals with the application of AI in the various phases of the customer journey.
Read more23.07.2024 By Tobias Kirsch
Use Case – AI in the social sector
As you may have gathered from the first blog post, "Volunteering and its parallels in everyday IT", by Johannes Bayerl and myself, the social sector is very close to my heart. By chance, the Italian adesso Stefano Mainetti came across our post and shared it on his LinkedIn network. In doing so, he also referred to an interesting adesso project from Italy.
Read more18.07.2024 By Kim Wesche
New Sales Intelligence: More business in sales, service, marketing & e-commerce with AI
How can artificial intelligence (AI) not only be used to make processes more efficient and intelligent, but also to transform SAP CX solutions into sales and service assistants and marketing futurists? In my blog post, I answer this question and show you the potential that AI still offers in the SAP CX environment.
Read more04.07.2024 By Ingo Gregus
AI in marketing in the insurance industry: not getting involved excluded (Part 1)
This is the first part of my three-part blog post on the role of artificial intelligence (AI) in the insurance industry. In this first part, I focus on the general opportunities and challenges of AI as well as specific applications of generative AI. The focus is on marketing and sales.
Read more27.06.2024 By Lara Telschow
Shaping change in insurance companies with AI
Now is the right time to get to grips with successful change management. No time? Artificial intelligence offers innovative solutions for change management and supports insurers in successfully mastering rapid change. This blog post offers practical application examples and valuable tips for implementation in your own insurance company.
Read more07.06.2024 By Michael Welp
How artificial intelligence will revolutionise online marketing in 2024
In 2024, online marketing is no longer just about using artificial intelligence, but about combining different AI technologies with each other to map complex workflows. This combination enables the seamless and efficient implementation of marketing strategies. In this blog post, you can find out what such integrated AI workflows can look like and which use cases are particularly exciting.
Read more03.06.2024 By Maja Anita Sach
Artificial intelligence and insurance brokers: a new era of collaboration
In a world where technology is advancing relentlessly, the various insurance intermediary professions need to adapt the way they work in order to stay relevant. But how do insurance intermediaries feel about this new technology? I answer this question in my blog post.
Read more27.05.2024 By Elena Deckert
Opportunities and challenges through the use of AI in the environmental sector
One of the major global challenges is the climate crisis. It has been with us for some time now and is manifested, among other things, in the increase in climate-related extreme weather events. AI can also provide support in this context. This blog post shows in which scenarios this can be the case, how the use of AI works and what hurdles there are.
Read more21.05.2024 By Niklas Eichler
Artificial intelligence along the customer journey: a new era of customer interaction
AI is indispensable for companies' customer relationships in the digital world. It automates processes, analyses data intelligently and adapts content in real time. This enables customer needs to be better met, customer behaviour to be analysed in detail and all touchpoints of the customer journey to be optimised. I present further insights and solutions in my blog post.
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