adesso BLOG

The degree of digitalisation in facultative business is still significantly lower than in other areas of the company, even among the largest reinsurers. The reason lies in the nature of the business: it works with few, highly individualised contracts - but business processes that work with a high degree of standardisation and large volumes are best digitised. With the latest advances in the field of artificial intelligence (AI), the tide is turning: new solutions can be a game changer to increase the efficiency and quality of facultative underwriting and make data available for other applications.

The shortage of skilled workers has pushed IT managers to look for ways to automate processes. This is so they can reduce their employees’ workloads, while also aiming to increase user satisfaction. An increasingly popular option – especially in the IT and/or enterprise service management environment – is to use chatbots. This blog post will discuss the added value of ServiceNow’s chatbot solution, which is called Virtual Agent.

The field of artificial intelligence (AI) is arguably the biggest technological driver of the future, but projects often fail due to the complexity of their implementation or a lack of experts. In the first part of this series, we tried to answer the question of how low-code platforms can facilitate AI adoption. In this part, we will now take look at intelligent process automation – a combination of different technologies: artificial Intelligence, low code and robotic process automation (RPA). What are the advantages of using this combination? Using a well-known use case with SAP, we will introduce you to the advantages of intelligent process automation to optimise workflows.

SAP S/4HANA testing is not limited to the implementation and go-live phases of a project. Standard functionalities and extensions of the S/4HANA package should also be factored in. But does this also mean more and more effort?