Press releases

Three years after the launch of ChatGPT, Generative AI (GenAI) has arrived at companies. Despite this, GenAI has yet to play more than a limited role in their core business processes. This was revealed by a survey conducted on ChatGPT’s birthday by IT service provider adesso. According to the survey, 89 percent of the nearly 500 managers who took part use generative AI in their companies, but only 37 percent also use the technology in their central business processes. The majority of applications remain in the support areas such as communication, marketing, or administration. This means that companies are not fully exploiting the potential of GenAI.

IT service provider adesso is leveraging its AI expertise by working with Salesforce to help pave the way for companies to become Agentic Enterprises. adesso is establishing its new Agentic Enterprise competence unit, which supports companies in implementing Salesforce AI agents profitably and enabling efficient collaboration between employees and AI agents. The focus is on intelligently connecting existing IT architectures with innovative technologies, utilizing existing company data, leveraging the power of modern LLMs, and providing a deep understanding of business processes and change management.

For the second time, IT service provider adesso has been honoured with the TOTAL E-QUALITY award. This award, bestowed by TOTAL E-QUALITY Deutschland e.V., recognises the sustained and effective integration of equal opportunities and diversity within the company’s everyday operations. The award is valid for the years 2025 to 2027.